White Floral Plumeria Lei with Red Accent

Returns Policy

At Factory Direct Party, customer satisfaction is our top priority. If you're not entirely pleased with your purchase, please Call Us within 30 days to obtain a return code for your unopened merchandise. To be eligible for a refund, items must be in their original, unused, and unopened condition. We regret that we cannot accept returns of opened items. Please ensure that your return includes the provided return code to facilitate timely processing and refund issuance. Be advised that return shipping costs fall under customer responsibility.

To initiate a return, reach out to us at info@factorydirectparty.com for approval and detailed return instructions. Unauthorized returns (those sent without prior approval) will not be accepted.

Shipping

At Factory Direct Party, we partner with leading carriers including FedEx, UPS, and USPS to ensure your order arrives safely and on time. Once your order is on its way, we'll send you a confirmation email with a tracking number so you can monitor its journey.

Our standard shipping services cover the continental US. If you're ordering from outside the continental US, including Alaska, Hawaii, and Puerto Rico, or if you're interested in international shipping options, please reach out to us for detailed rates and information.